Frequently Asked Questions (FAQs)
Where is my order shopped?
All orders are processed and shopped at our Millstream location. All products shown online reflect Millstreams inventory only.
Is there a minimum shopping amount?
Yes, our current minimum shopping amount is $50.00 not including taxes, fees, assembly and delivery charges.
Are there delivery fees?
We have a $5.00 delivery fee, as well as a $4.95 assembly fee. The total amount of fees for delivery is $9.95
Are there pickup fees?
We have a $4.95 assembly on all pickup orders.
Where can I pickup my order?
The Market on Millstream only.
Is the pricing the same as shopping in store?
Absolutely. All advertised specials and promotional prices apply when shopping online. The prices shown on the website at the time of ordering are the prices in store on that day. Your order will be charged the prices in store on the day you have scheduled your pick up or delivery for, not the day you place your order.
Can I return goods?
Yes, simply return the product to the originating store along with your receipt and the credit card the order was charged to. Our cashiers will be happy to help you with your refund. Please note that our delivery drivers are unable to accept or process returns.
When will my groceries be delivered?
During the checkout process you are given the option to select the day that best suits you! Please note that we offer select days and time slots for specific areas.
Who shops my orders?
We have a select team of specially trained employees to shop your order.
How far in advance can I place an order?
Your order can be placed as far as 6 days in advance.
Why is there only an estimated total?
How do I know my order has been received?
Once your checkout is successful, we will automatically send you an email to confirm your order information, including the address, phone number, selected delivery day and time, items chosen, and approximate order total (the actual total may vary due to any random weight items in your order).
How do I register?
Click on the Sign Up tab on our home page. Next, fill in the required information.
Once I have completed my registration can I place an order?
Yes, you will be able to shop and complete an order as soon as you complete your registration. You can select your items by viewing the various departments and their categories. We also have a search feature to help you find the product you are looking for quickly. Once you have filled your cart with the groceries you would like to order, click “Checkout” in your cart to begin the checkout process.
How do I change my account details?
You can view or change your account details by clicking on your username in the top right corner, and select "edit profile". From here you can edit your account details.
What if my question isn't answered here?
Not a problem! Please feel free to contact us 7 days a week at 250-391-1110 or email us at firstname.lastname@example.org